Under the hood · built by HawkShiftNot a chatbot on someone else’s search. Our own engine, end to end.
Concierge runs on systems we built for commerce: an agent core that does several things at once, our own search engine on dedicated search servers, a re-ranker trained on shopping relevance, and live checks against your store. Every answer goes through all of them, in seconds.
Agent GatewayLive from October 9
Opens a store’s Concierge to the AI agents people shop with: an MCP connector for ChatGPT and Claude, the open commerce protocol (UCP), and WebMCP on the storefront.
Merchant Insights
A store manager’s view of demand: what shoppers asked for, couldn’t find and would pay, in categories and counts, never who asked.
Agent Core
Reasons through the task it’s given, decides what it needs and runs several capabilities at once: four searches, a stock check and a comparison in one answer.
Universal Search
HawkShift’s own commerce search engine, on our own search servers. Word and meaning search together, re-ranked by a model trained on shopping relevance, across every product, variant and size.
Catalogue Intelligence
A live map of each store: its departments, collections and ranges, so Concierge knows what a store carries and what it doesn’t before it searches.
Multimodal Vision
Shoppers show it a photo or a screenshot and Concierge understands what’s in it. Answers come back as product cards, comparisons and tables.
Live Checks
Price, stock and every size and colour checked against the store at the moment Concierge answers. The AI reasons; the system verifies.
Web Research
Reviews, expert tests and how-to videos, researched live and summed up with their sources.
Store Knowledge
Reads the store’s own website and policies, plus what the team writes in, so shipping, returns and “do you…?” questions get the store’s real answer.
Personal Intelligence
Memory that belongs to the shopper: sizes, tastes and budgets, each with its source. Shoppers see, edit or delete it, and can carry it to another store with a yes.
Continuous Intelligence
Keeps working after the conversation: watches prices and restocks, reminds, and can add to the cart when the moment comes, under permissions the shopper sets.
