Every plan gets all of Concierge. Plans only differ in how many interactions, products and storefronts you need.
Launch offer Half price for your first 6 paid months, on every paid plan.
Shopify stores start on Free without billing approval. Your paid-plan trial starts only after you approve the plan on Shopify; billing begins after the trial ends.
Try Concierge with your full catalog.
Upgrade whenever you’re ready
Free includes your full catalog subject to fair use. Exceptionally large catalogs or resource demands may result in limits, suspension or withdrawal of Free access, with notice. Fair use terms
Start freeA store getting started with AI.
For your first 6 paid months, then $59/month
Growing brands with steady traffic.
For your first 6 paid months, then $169/month
High-volume and multi-store brands.
For your first 6 paid months, then $449/month
Many stores, very large catalogues or your own search infrastructure. Custom volumes, custom terms and dedicated support.
Install the app and Concierge reads your catalogue, prices and stock on its own.
Available October 16 on every paid plan. Connect your store, Concierge reads your catalogue, and it goes live on your storefront.
Your own interface, your own app. Concierge does the thinking; you own the experience.
| Free | Starter | Growth | Scale | |
|---|---|---|---|---|
| Price | ||||
| Per month | $0 | $59 | $169 | $449 |
| First 6 paid months | — | $29.50 | $84.50 | $224.50 |
| Free trial | — | 30 days, 1,200 interactions | 30 days, 1,600 interactions | 30 days, 2,500 interactions |
| Thank-you interactions included above | — | 200 | 600 | 1,500 |
| Usage | ||||
| Interactions a month | 250 | 2,000 | 6,000 | 15,000 |
| Extra interactions | Pauses until next month | $0.025 each | $0.02 each | $0.015 each |
| Products | Your full catalog | 2,500 | 10,000 | 25,000 |
| Storefronts | 1 | 1 | 1 | Up to 3 |
| WooCommerce, Magento, Wix, Squarespace (from October 16) | Shopify only | |||
| Concierge | ||||
| Catalogue search on our own search engine | ||||
| Every size and colour, checked live | ||||
| Find by photo | ||||
| Web research and expert advice | ||||
| Carts, lists and order tracking | ||||
| Price and stock watches | ||||
| Shopper-controlled memory | ||||
| Store policies and website answers | ||||
| Handoff to your team | ||||
| Theme Studio | ||||
| AI agent levels | ||||
| For your team | ||||
| Weekly brief | ||||
| Insights dashboard | ||||
| API access | ||||
| Support | Self-serve | Standard | Priority | Priority + setup call |
An interaction is one shopper message and Concierge’s answer, however much work it takes. Searching your catalogue, checking stock, researching the web or comparing products all happen inside that one answer.
During a free trial, Concierge pauses when its complimentary interactions run out; no extras are charged. You can choose to end the trial early and start your paid plan through Shopify approval. After the trial, paid plans keep answering until your approved extras cap is reached, with extra interactions billed at your plan’s rate. We email you at 80% and 100% of your plan. On Free, Concierge pauses until next month.
Every paid plan is half price for your first 6 paid months. It starts after your free trial, then your plan continues at its regular price.
Shopify stores start on Free with their full catalog and 250 interactions a month; Free does not need a trial or billing approval. A paid plan’s 30-day trial starts only after you approve it on Shopify. Trial totals are 1,200 interactions for Starter, 1,600 for Growth and 2,500 for Scale, including the complimentary bonuses of 200, 600 and 1,500. An existing trial keeps its expiration and usage when you change plans; it does not restart. Shopify billing begins after the trial ends, with the exact dates shown before you approve. Use all your trial interactions early and you can start your paid plan from the Plan page. Cancel before the trial ends and you pay nothing.
Shopify stores pay through their Shopify bill, and Shopify’s billing terms apply. Other storefronts are billed monthly; we set it up with you during installation.
Free includes your full catalog and 250 interactions a month, with no fixed product-count limit. Fair use applies: exceptionally large catalogs, many variants or unusually frequent updates can create costs or service demands that we cannot support on Free. We may limit catalog processing, suspend or withdraw Free access with notice and an opportunity to resolve the issue or choose a suitable paid plan. Urgent security or significant service disruption can require an immediate pause. We never automatically upgrade you or charge you. See the Free plan and fair use section of our Terms of Service for details.
Yes, anytime. Move up or down a plan whenever you like, and cancel by uninstalling the app on Shopify or telling us.
Yes. WooCommerce, Magento, Wix and Squarespace open on October 16, on every paid plan, and any storefront can use the API and widget today. The Free plan is for Shopify stores.
Yes. Concierge searches your catalogue with HawkShift’s own search engine, on our own search servers: word and meaning search together, re-ranked for shopping relevance, across every product, variant and size. It never sends shoppers to other stores.
Concierge meets them at three levels: a connector they add in ChatGPT or Claude, an endpoint on the Universal Commerce Protocol, and WebMCP tools on your storefront. The connector, the open protocol and WebMCP open with our launch on October 9: on Shopify first, and on every other platform from October 16. Every plan gets each level.
No. Concierge answers from your catalogue and checks live prices and stock before it tells a shopper anything.
Only what shoppers allow. They can see, edit or delete what Concierge remembers at any time.
Ask Concierge anything on a demo store, then come back when you’re ready.
