The terms, clearly.

1. This agreement

These terms are an agreement between you and HawkShift, a business based in Iowa, United States (“HawkShift”, “we”, “us”). They apply when you use Concierge, our websites at hawkshift.com (including HawkShift Shop and our developer documentation), and our APIs (together, “the services”).

By using the services, you agree to these terms. If you use them for a business, you agree on behalf of that business and confirm you have the authority to do so. If a signed order or agreement with us says something different, that document takes priority for the points it covers.

You must be at least 13 years old to use the services, and old enough to form a binding contract where you live to use them for a business.

2. Our services

• Concierge for businesses: an AI shopping agent that a business adds to its store on Shopify, WooCommerce, Magento, Wix, Squarespace or its own storefront, along with insights, Theme Studio, tools and APIs to run it.
• Concierge for shoppers: the AI shopping agent shoppers talk to on a store that uses Concierge.
• Concierge for AI agents: features a business can turn on so that AI channels and shoppers’ own AI agents get answers about its products and policies from its Concierge.
• HawkShift Shop: our own site for comparing products and tracking prices across retailers.

We improve the services all the time, so features may change. If we remove something a paying business relies on in a significant way, we will give reasonable notice.

3. Accounts

Keep your login details and API keys secure, and tell us straight away if you think someone has used them without permission. You are responsible for what happens under your account. Give us accurate information and keep it up to date.

4. Using Concierge on your store

Your data stays yours

Your catalogue, prices, stock, store pages, policies and other business data (“your data”) belong to you. You give us permission to use your data only to provide, secure and support Concierge for you, including showing it to your shoppers through Concierge. We don’t use your data to help any other business sell.

Your responsibilities

• Keep your catalogue, prices, stock and policies accurate. Concierge answers from what your store gives it.
• Tell your shoppers that your store uses an AI shopping agent provided by HawkShift, for example in your privacy policy, and link to our Privacy Policy.
• Review what you publish. If you turn on features that share product facts or answers with AI channels and agents, you approve what is shared, and you remain responsible for your store’s claims.
• Have the rights and permissions needed for the data you connect, and follow the laws that apply to your store.
• Only grant Concierge the access it needs, such as reading orders so it can answer order questions.

Shopper information

When Concierge uses your store’s own customer records, such as a signed-in shopper’s orders, we process them on your behalf. What shoppers share with Concierge, including their conversations and the preferences it remembers, is held by HawkShift for the shopper under our Privacy Policy. You won’t receive it, and we don’t share it with you. You do get insights about your shoppers, combined across groups so no individual is exposed. Our Data Processing Agreement is part of these terms and sets out how we handle both.

Fees

Paid plans are billed as described on our pricing page or in your order. Unless your order says otherwise, fees are charged in advance, don’t include taxes and aren’t refundable. If a payment is late, we may pause Concierge on your store after giving you notice. We will tell you before prices change, and changes apply from your next billing period.

On Shopify, you choose and approve your plan in your Shopify admin, and Shopify bills it on your Shopify invoice under Shopify’s own billing terms. Paid plans start with a free trial; if you uninstall before it ends, you pay nothing. Interactions beyond your plan are billed as usage charges at your plan’s rate, never more than the monthly cap you approve in Shopify. The Free plan pauses Concierge until your next month when its interactions run out.

Ending

You can stop using Concierge at any time, on Shopify by uninstalling the app. When you do, or when your plan ends, we remove Concierge from your store and delete your data within 30 days, or return it first if you ask, apart from what we must keep by law. Parts of these terms that by their nature should continue, such as ownership and liability, continue after the agreement ends.

5. Free plan and fair use

The Free plan includes your full catalog and 250 interactions per month, with no fixed product-count limit. Free access is subject to fair use and service availability. An exceptionally large catalog, a very large number of variants, or unusually frequent catalog updates may create processing, storage or synchronization demands that are disproportionate to a free service.

If those demands materially increase our operating costs or affect the reliability or security of the services, we may limit catalog processing or synchronization, suspend Free access, or withdraw the Free plan from that store. We will explain the reason and give reasonable advance written notice and an opportunity to reduce the workload, request a review, or choose a suitable paid plan. If urgent security or significant service disruption requires an immediate pause, we may act first and notify you as soon as reasonably practicable.

We may also change or discontinue the Free plan with reasonable advance written notice. We will not automatically move you to a paid plan or create charges because of catalog size or resource use. Any move from Free to a paid Shopify plan requires your approval through Shopify. This section applies to Free access; paid subscriptions remain subject to their approved terms and the other provisions of this agreement.

6. Catalog size and fair use on paid plans

Paid plans include your full catalog, with no fixed product-count limit. Fair use applies. If an exceptionally large catalog, a very large number of variants, or unusually frequent catalog updates go far beyond typical use for your plan, we will contact you to agree a suitable setup, such as a custom plan, before changing anything about your service.

We will not reduce your service or create new charges because of catalog size without telling you first, and any change to your Shopify plan requires your approval through Shopify. If urgent security or significant service disruption requires an immediate pause in catalog processing, we may act first and notify you as soon as reasonably practicable.

7. Using Concierge as a shopper

When you use Concierge on a store, you buy from that store, not from HawkShift. The store sets its prices, takes your payment, ships your order and handles returns, under its own terms.

• Check before you buy. Concierge answers from the store’s catalogue and checks prices and stock before it shows them, but prices and stock can change and AI can make mistakes. The price and details at the store’s checkout are the ones that count.
• Nothing without your permission. Concierge only saves products, watches prices or changes your cart when you ask it to or allow it. It never changes your cart without telling you.
• Watches are best effort. If you ask Concierge to watch a price or stock, it checks on a schedule and may not catch every change.
• Your memory is yours. You can ask Concierge what it remembers and ask it to forget. Our Privacy Policy explains how.
• Recommendations aren’t professional advice. Concierge helps you choose products. It isn’t medical, legal, financial or safety advice.

8. HawkShift Shop

HawkShift Shop compares products and prices across retailers. We don’t sell products there. When you click through to a retailer and buy, you buy from that retailer, under its terms and privacy policy.

Affiliate links

We earn a commission on some purchases made through links on HawkShift Shop, at no extra cost to you. This doesn’t change what we show or how we rank it. As an Amazon Associate, HawkShift earns from qualifying purchases. HawkShift is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

Prices and predictions

Prices on HawkShift Shop come from retailers and are updated regularly, but they may be out of date when you see them. Price history, deal scores and buy-or-wait signals are estimates based on past prices, not promises about future prices. Always check the final price at the retailer.

Price alerts

If you sign up for price alerts, we email you when a tracked price reaches your target. Alerts depend on our scanning schedule and may not catch every change. You can remove them at any time on the Alerts page.

9. Acceptable use

You may use the services for lawful purposes and as these terms allow. When you use them, you agree not to:

• break the law, or infringe anyone’s rights;
• try to get Concierge to reveal another person’s information, or to act outside the permissions a store or shopper gave it;
• scrape, copy or collect data from the services in bulk without our written permission;
• reverse engineer the services, or use them to build a competing product;
• overload, disrupt or bypass the limits or security of the services;
• send spam, malware or content that is harmful, deceptive or abusive;
• pretend to be someone else, or misrepresent your connection to a business.

We may suspend access that breaks these rules or puts the services or other users at risk. Where it’s reasonable, we will tell you first and give you a chance to fix it.

10. Ownership and feedback

We own the services, including Concierge, our software, models, designs, content and the HawkShift name and logo. These terms give you a limited right to use the services as described, and no other rights. Product names, images and trademarks belong to their owners.

If you send us ideas or feedback, we may use them without owing you anything.

11. Other services

The services connect to others, such as your store platform, retailers and payment providers. Their own terms apply to them, and we aren’t responsible for them.

12. Disclaimers

The services are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise that the services will be uninterrupted or error-free, or that AI output will always be accurate or complete.

13. Limits on liability

To the fullest extent the law allows, HawkShift will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the services is limited to the greater of the amount you paid us in the 12 months before the claim, or $100.

Some places don’t allow these limits, so they may not all apply to you.

14. Indemnity

If you use the services for a business, you will defend and compensate HawkShift for claims and costs, including reasonable legal fees, that arise from your data, your store, your products or your breach of these terms.

15. Governing law

These terms are governed by the laws of the State of Iowa, United States, without regard to conflict of law rules. Any dispute will be handled by the state or federal courts in Iowa, and both sides agree to their jurisdiction. If you are a consumer, this does not take away rights you have under the laws where you live.

16. Changes and contact

We may update these terms. If a change matters, we will update the date at the top and, for businesses and account holders, tell you directly before it applies. Continuing to use the services after a change means you accept it.

If part of these terms can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we haven’t given it up.

Questions about these terms? Email hello@hawkshift.com, or see our contact page.